From inspiration to innovation

NECXT shows you the way to the next phase in customer experience. We do this enthusiastically, in an effective way and always with a fun factor.

We inspire, activate and challenge organizations in a pleasant way to really put the customer first.

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Let us guide you to the NECXT level in customer experience

We help you to sustainably and effectively transform into a truly customer-oriented organization. We do this by inspiring and showing you how many opportunities innovation offers. In this way, together we lay the foundation on which your organization can build.

Did you know that only 30% of all transformations are successful in the long term? That’s a shame and unnecessary, we think. That is why we help organizations to change successfully. In the short term but also in the long term. We do not do this in a boring and standard way. We deliver tailor-made solutions by looking together at the specific needs of your organization. We use the enormous power of inspiration, which leads to sustainable and innovative transitions.

The proof of this? Our customers rate us with an average of 9+.

Mindset for engagement

Get it done!

Successful change starts in people's brains. With a clear goal and customer-oriented mindset, they can quickly realize sustainable transformation. Not because they have to, but because they want to.

Once the right insights are born, the intrinsic motivation to really put the customer first becomes self-evident. This creates an acceleration in which not only the customer is more satisfied but also the happiness at work increases.

We have various tailor-made working methods with which we can also put your organization on the right track.

Energetic & Practical

Let us broaden your horizons and change the way you look with practical cases from the world's most inspiring companies, current topics and personal stories from business leaders and experts. We then convert this inspiration into activation. Together we apply the most important insights to your organization.

As facilitators, coaches or business experts, we take you and your team on an energetic and practical learning path. We do this in an effective way and always with an eye for the fun factor. Physical or virtual, short or extensive: whatever we do, we create it together.

The impact of Customer Excellence

90% of CEOs  believe that the customer has the greatest influence on their business.

A 2% increase in customer retention is the same for profit as a 10% reduction in costs.

Customers are likely to spend 140% more after a positive experience than those who report negative experiences.

77% of consumers say inefficient customer experiences affect their quality of life.

Who we are

We are NECXT. A network of enthusiastic new style navigators with extensive experience in large organisations. Global reach. Strong roots in customer experience, marketing, sales and service. A proven track-record of facilitating and driving change. People minded. Fun to work with. And looking forward to getting to know you.

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Insights

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The ultimate goal pursued by any organization is growth. But turning a small business into a big one is never easy. Through organizational learning, organizations can develop a growth culture that works in the long run. This approach focuses on...
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Improving employee engagement in a work from home environment – A case study from Roche

Agile working and employee engagement have become heavily mentioned themes during the 2020 pandemic. Employers were struck with an important question: ‘How do we inspire and improve employee engagement online?’.  An abundance of research has been conducted on the importance...
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How to deliver an Agile Customer Experience (Agile CX)?

Agile refers to an organization's ability to create and respond to change. In today’s highly competitive markets, it can be difficult for organizations to keep a focus on the most important aspect of their business: the customer experience. Improving your...
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