Customer Experience That Drives Growth

There's a good chance your business is missing out on revenue.
Often because the customer isn't the top priority. We see customer experience as a strategic advantage.

The difference between customers walking away and customers coming back — and recommending you to others. Between a company that stands still, and one that grows.

We are NECXT.
A Rotterdam-based agency with 15 years of experience – grounded, pragmatic, and highly skilled. We take joy in delivering results and keep going until the job is done. So:

Customer strategies that provide clear direction
Teams that take ownership
Customer journeys that surprise and add value

NECXT is your partner in turning customer experience into real impact.

Learn more about our approach

National CX Event 2025

CX – It was all about YOU Thursday 3 april 2025 – Wereldmuseum Rotterdam CX: Sometimes a conviction integrated into the organisation’s strategy, structure, and governance. More often, it’s the name of a small team with a challenging mission: embedding customer-centric thinking into the DNA of the organisation. Employees and leaders with CX in their […]

The impact of Customer Excellence

90% of CEOs believe that the customer has the greatest influence on their business.

Een toename van 2% in klantbehoud is hetzelfde voor winst als een verlaging van de kosten met 10%.

Klanten geven na een positieve ervaring waarschijnlijk 140% meer uit dan klanten die negatieve ervaringen melden.

77% van de consumenten zegt dat inefficiënte klantervaringen afbreuk doen aan hun kwaliteit van leven.

Get it done!

Successful change starts in people's brains. With a clear goal and customer-oriented mindset, they can quickly realize sustainable transformation. Not because they have to, but because they want to.

Once the right insights are born, the intrinsic motivation to really put the customer first becomes self-evident. This creates an acceleration in which not only the customer is more satisfied but also the happiness at work increases.

We have various tailor-made working methods with which we can also put your organization on the right track.

Energetic & Practical

Let us broaden your horizons and change the way you look with practical cases from the world's most inspiring companies, current topics and personal stories from business leaders and experts. We then convert this inspiration into activation. Together we apply the most important insights to your organization.

As facilitators, coaches or business experts, we take you and your team on an energetic and practical learning path. We do this in an effective way and always with an eye for the fun factor. Physical or virtual, short or extensive: whatever we do, we create it together.

"I had the chance to work with NECXT consulting for a variety of projects in 2019 & 2020. NeCXt played a significant role in our efforts as a team not to adopt agile ways working in our day to day but also to embrace them. A group of very experienced consultants."

Kostis Mastorakis

Cluster Head of Customer Excellence at Bayer

"This Transformation Teamevent was really a 10! We are fully inspired and fuelled to move forward. Keep it up! Thank you!"

Ahmed Tawfik

Country Manager Gulf countries (Roche)

"Dear NECXT team, thank you for a wonderful inspiring benchmark - we all left energized and ready to start experimenting with new ideas. The tour was organized perfectly and provided a great mix of company visits, speaker engagement, team reflection and site seeing 🙂 It was an absolute pleasure working with you on this and I am sure we will connect again soon."

Alexander Muelhaupt

General Manager (Roche)

"Extensive and beyond expectations - Convincing! - Inspiring - Gets you thinking & doing - Very effective flow from the basics to the practical implementation - Very interactive and hands-on. Good to work from your own thoughts and those of the fellow participants. Flexible design that focuses on your needs. - Inspiring speakers with an appealing and personal story"

CX Academy Participants

JDE (Jacobs Douwe Egberts)

"We are very happy with the CX Game. It fits perfectly within our Customer Centricity program. We expect this game to really contribute to our goal of making DLL even more customer focused. We look forward to playing the game with as many colleagues worldwide as possible. It was a very educational and motivating day full of energy. This is certainly thanks to the inspiring guidance of your team!"

DLL Team - Marije - Erik - Mirthe

"Since the introduction of our new purpose 'WE CREATE THE FUTURE - TOGETHER', we have noticed that conversations with our employees, customers and suppliers take place on a different level. Because we see that reflected in our company results, we are already enjoying the benefits! "

Gerko Snel

Managing Director (De Monchy International)

"Through these very inspiring workshops, we know how we can exceed our customers' expectations in the coming years and how we can realize WOW moments. I never thought there would be so many concrete ideas! "

Inge Vrugteveen

Marketer Volkswagen PON Financial Services

"If a program can open your eyes like this, you will earn no less than a 10. The Orlando Inspiration Experience is for marketing, sales, customer experience leaders and HR. If you are serious about growing your business, taking your customers seriously, this is an experience that you simply cannot miss! "

Patrick Lerou

Director Business Development & Marketing Global & EMEA | Healthcare Experience Solutions

"You helped us with fresh ideas to become more customer centric. I thought that was more than good. The quality of the benchmarks is very good - you can never organise this yourself. I would recommend any MT to participate in a Customer Inspiration Tour."

Rien Brus

Global VP Customer Strategy (AEGON)

"Thank you for this unique gaming experience! What a beautiful and original way to introduce an organization to customer experience! In this way, it almost naturally becomes a shared responsibility and its importance is recognized by everyone!"

Marlie Loonen

Manager Marketing (Kinderopvang Humanitas)

Dropbox

Aegon

Allianz

BAS Group

BSH

Consumentenbond

De Monchy

Engie

Hema

DHL

ING

Liander

Netwerk notarissen

Nuon

Menzis

Mazda NL

Mediq

Inholland

KPN

Rentokil

Roche

sanoma

ThiemeMeulenhoff

Volkswagen PON

SBB

Microsoft

Erasmus MC

XS4ALL

Vion

ZIGGO

ZorgNet

T-Mobile

Holland C

Forte kinderopvang

bdKO

Who we are

We are NECXT. A network of enthusiastic new style navigators with extensive experience in large organisations. Global reach. Strong roots in customer experience, marketing, sales and service. A proven track-record of facilitating and driving change. People minded. Fun to work with. And looking forward to getting to know you.

CX Event 2025: CX – It’s all about YOU

Are you ready to elevate the customer experience (CX) within your organisation? Whether CX is part of your strategy, structure, or a small team with a big mission, embedding customer-centric thinking into your organisation can be a real challenge. Why...

What customer experience would you share?

First off, I’d like to say that I love talking about customer experience and customer centric values! It’s not just what my career has evolved into, it’s a genuine passion and I pretty much see it as my professional purpose....

We need to have real conversations!

Holiday Reflections: The Shift in Business Dynamics During the holidays I was offline most of the time. I took a break, reflected on what had been and made mental notes of things that I think to have observed. Many in...