Your CX to the NECXT level.
We help organizations become competent and sustainably customer-oriented. Our powerful and concrete training courses, workshops and guidance programs lead to powerful, motivated leaders and teams who make a difference for every customer. Are you ready for the NECXT level?
Get inspired
Get it done
Get the skills
NECXT Level in Customer Experience!
We help organizations become competent and sustainably customer-oriented. Our powerful and concrete training courses, workshops and guidance programs lead to powerful, motivated leaders and teams who make a difference for every customer. Are you ready for the NECXT level?
Get inspired
Get it done
Get the skills
The impact of Customer Excellence
90% of CEOs believe that the customer has the greatest influence on their business.
A 2% increase in customer retention is the same for profit as a 10% reduction in costs.
Customers likely spend 140% more after a positive experience than customers who report negative experiences.
77% of consumers say inefficient customer experiences detract from their quality of life.
Get it done!
Successful change starts in people's brains. With a clear goal and customer-oriented mindset, they can quickly realize sustainable transformation. Not because they have to, but because they want to.
Once the right insights are born, the intrinsic motivation to really put the customer first becomes self-evident. This creates an acceleration in which not only the customer is more satisfied but also the happiness at work increases.
We have various tailor-made working methods with which we can also put your organization on the right track.
Energetic & Practical
Let us broaden your horizons and change the way you look with practical cases from the world's most inspiring companies, current topics and personal stories from business leaders and experts. We then convert this inspiration into activation. Together we apply the most important insights to your organization.
As facilitators, coaches or business experts, we take you and your team on an energetic and practical learning path. We do this in an effective way and always with an eye for the fun factor. Physical or virtual, short or extensive: whatever we do, we create it together.
Kostis Mastorakis
Cluster Head of Customer Excellence at Bayer
Patrick Lerou
Director Business Development & Marketing Global & EMEA | Healthcare Experience Solutions
Gerko Snel
Managing Director (De Monchy International)
Inge Vrugteveen
Marketer Volkswagen PON Financial Services
DLL Team - Marije - Erik - Mirthe
CX Academy Participants
JDE (Jacobs Douwe Egberts)
Ahmed Tawfik
Country Manager Gulf countries (Roche)
Rien Brus
Global VP Customer Strategy (AEGON)
Alexander Muelhaupt
General Manager (Roche)
Marlie Loonen
Manager Marketing (Kinderopvang Humanitas)
Who we are
We are NECXT. A network of enthusiastic new style navigators with extensive experience in large organisations. Global reach. Strong roots in customer experience, marketing, sales and service. A proven track-record of facilitating and driving change. People minded. Fun to work with. And looking forward to getting to know you.
Insights
What customer experience would you share?
We need to have real conversations!
