From CX inspiration to CX innovation

We help you to sustainably and effectively transform into a truly customer-oriented organization. We do this by inspiring and showing you how many opportunities innovation offers. In this way, together we lay the foundation on which your organization can build.

Did you know that only 30% of all transformations are successful in the long term? That’s a shame and unnecessary, we think. That is why we help organizations to change successfully. In the short term but also in the long term. We do not do this in a boring and standard way. We deliver tailor-made solutions by looking together at the specific needs of your organization. We use the enormous power of inspiration, which leads to sustainable and innovative transitions.

The proof of this? Our customers rate us with an average of 9+.

 

From CX inspiration to CX innovation

Did you know that only 30% of all transformations are successful in the long term? We think it's a shame and unnecessary. That is why we help organizations to change successfully. In the short but also in the long term. We do not do this in the standard way.

We provide tailor-made solutions by looking together at the specific needs of an organization. We use the power of inspiration and innovation, which leads to sustainable change. This creates powerful and motivated leaders and teams who can make a difference for every customer.

 

Get inspired

We strongly believe in the power of inspiration as the foundation for renewal and growth of individuals and organizations. Therefore, many of our trajectories start with inspiration:

Get it done

How do you determine the direction? It's pleasant to collaborate with a seasoned navigator who helps you set the course and stay on course:

Masterclasses

For people who want to dig a step deeper, want to brush up on their knowledge, or want to work on more cases, we organize thematic masterclasses:

NECXT Level in Customer Experience!

We help you to sustainably and effectively transform into a truly customer-oriented organization. We do this by inspiring and showing you how many opportunities innovation offers. In this way, together we lay the foundation on which your organization can build.

Did you know that only 30% of all transformations are successful in the long term? That’s a shame and unnecessary, we think. That is why we help organizations to change successfully. In the short term but also in the long term. We do not do this in a boring and standard way. We deliver tailor-made solutions by looking together at the specific needs of your organization. We use the enormous power of inspiration, which leads to sustainable and innovative transitions.

The proof of this? Our customers rate us with an average of 9+.

Get inspired

We strongly believe in the power of inspiration as the foundation for renewal and growth of individuals and organizations. Therefore, many of our trajectories start with inspiration:

Get it done

How do you determine the direction? It's pleasant to collaborate with a seasoned navigator who helps you set the course and stay on course:

Masterclasses

For people who want to dig a step deeper, want to brush up on their knowledge, or want to work on more cases, we organize thematic masterclasses:

The impact of Customer Excellence

90% of CEOs  believe that the customer has the greatest influence on their business.

A 2% increase in customer retention is the same for profit as a 10% reduction in costs.

Customers likely spend 140% more after a positive experience than customers who report negative experiences.

77% of consumers say inefficient customer experiences detract from their quality of life.

Mindset voor engagement

Get it done!

Successful change starts in people's brains. With a clear goal and customer-oriented mindset, they can quickly realize sustainable transformation. Not because they have to, but because they want to.

Once the right insights are born, the intrinsic motivation to really put the customer first becomes self-evident. This creates an acceleration in which not only the customer is more satisfied but also the happiness at work increases.

We have various tailor-made working methods with which we can also put your organization on the right track.

Energetic & Practical

Let us broaden your horizons and change the way you look with practical cases from the world's most inspiring companies, current topics and personal stories from business leaders and experts. We then convert this inspiration into activation. Together we apply the most important insights to your organization.

As facilitators, coaches or business experts, we take you and your team on an energetic and practical learning path. We do this in an effective way and always with an eye for the fun factor. Physical or virtual, short or extensive: whatever we do, we create it together.

Who we are

We are NECXT. A network of enthusiastic new style navigators with extensive experience in large organisations. Global reach. Strong roots in customer experience, marketing, sales and service. A proven track-record of facilitating and driving change. People minded. Fun to work with. And looking forward to getting to know you.

Insights

What customer experience would you share?

First off, I’d like to say that I love talking about customer experience and customer centric values! It’s not just what my career has evolved into, it’s a genuine passion and I pretty much see it as my professional purpose....
Read more about What customer experience would you share?

We need to have real conversations!

Holiday Reflections: The Shift in Business Dynamics During the holidays I was offline most of the time. I took a break, reflected on what had been and made mental notes of things that I think to have observed. Many in...
Read more about We need to have real conversations!

Sorry seems to be the hardest word

We drive a Volvo family car, since a car of this brand once saved my life in a car accident. Last May, my wife had a meetup with her best friends. On friday night she picked up 2 other friends...
Read more about Sorry seems to be the hardest word
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