The CX Leadership Circle (CXLC) knowledge exchange program is designed to enable CX leaders to enhance their skills and help their organizations achieve strategic goals.

In the company of a small 'circle' of colleagues from other organizations and with a lot of personal attention, the CXLC program aims to strengthen your role in order to become an even more impactful CX leader.

The program has been put together and is supervised by Ian Golding and NECXT, the customer centricity consultancy and organizer of the National CX Event for more than 10 years. Ian Golding is a globally respected CX expert and pioneer in the field of customer experience. He is also a much sought-after speaker and trainer.

If Ian says so…
I am fully committed to assist organizations in enhancing their customer experience. CX leaders are always searching for further insights and the opportunity to share knowledge and experiences with their peers to advance their customer experience efforts.

This inspired me to collaborate with Nils Schmeling from NECXT and the amazing Gerard van Grinsven to create a three-day program: the CX Leadership Circle (CXLC). This program empowers a select group of CX leaders to enhance their skills and help their organizations achieve strategic goals. We accomplish this by covering a wide range of CX-related topics, new developments, and best practices. Additionally, we provide ample room for exploring different aspects and introducing your own topics, experiences, and insights.

It would be fantastic to welcome you to join us in Rotterdam, The Netherlands or London, as one of the next members of the CX Leadership Circle retreat.

The CX Leadership Circle (CXLC) program takes place several times a year in London and Rotterdam.