Purpose Development Workshop
Determine the core values of your organizational culture!
How do successful organizations differ from others? They have an authentic organizational culture, a high degree of mutual trust and a strong set of core values. And more importantly, they live up to these values in every situation.
How do you realizean organization in which vision, mission, strategy, and behavior are a coherent whole? This requires a focus on organizational culture. Our Purpose Development Workshop can help you with that.
The importance of organizational culture
Organizational culture is the driving force behind a successful organization. This distinguishes your organization from others. More and more employees weigh the organizational culture heavily when choosing an employer. Not only the functional aspects, but also the socialaspects ofwork, such as culture and core values, determine the extent to which people feel at home.
When employees feel at home in the organization and the culture pleasant to work in, they will gladly stay with the organization for a longtime. This way you retain and find the right employees!
A strong culture also contributes to organizational growth and profit. Employees experience a high degree of psychological safety that allows them to get the best out of themselves. Their happiness at workmake them more productive, which is reflected in growth and profit.
What about the culture in your organization? Is there a coherent vision, mission, strategy based on the right core values? And do employees experience this as well?
Global VP Customer Strategy (AEGON)
"You helped us with fresh ideas to become more customer centric. I liked that we a diversity of experiences, being there in person, getting theory explained and seeing it applied in practice. And by coming to a clear plan so that you don't go home empty handed but can take next steps - I thought that was more than good. The quality of the benchmarks is very good - you can never organise this yourself. I would recommend any MT to participate in a Customer Inspiration Tour."
Cluster Head of Customer Excellence at Bayer
"I had the chance to work with NECXT consulting for a variety of projects in 2019 & 2020. NeCXt played a significant role in our efforts as a team not to adopt agile ways working in our day to day but also to embrace them. A group of very experienced consultants with knowledge across industries helped us connect with a variety of companies already experiencing the transformation and they were continuously there as a strategic partner on our journey."
Manager Marketing (Kinderopvang Humanitas)
"Thank you for this unique gaming experience! What a beautiful and original way to introduce an organization to customer experience! In this way, it almost naturally becomes a shared responsibility and its importance is recognized by everyone!"
Country Manager Gulf countries (Roche)
"This Transformation Teamevent was really a 10! We are fully inspired and fuelled to move forward. Keep it up! Thank you!"
Managing Director (De Monchy International)
"Since the introduction of our new purpose 'WE CREATE THE FUTURE - TOGETHER', we have noticed that conversations with our employees, customers and suppliers take place on a different level. Because we see that reflected in our company results, we are already enjoying the benefits! "
Marketeer Volkswagen PON Financial Services
"Through these very inspiring workshops, we know how we can exceed our customers' expectations in the coming years and how we can realize WOW moments. I never thought there would be so many concrete ideas! "
CX Academy Participants
JDE (Jacobs Douwe Egberts)
"Extensive and beyond expectations - Convincing! - Inspiring - Gets you thinking & doing - Very effective flow from the basics to the practical implementation - Very interactive and hands-on. Good to work from your own thoughts and those of the fellow participants. Flexible design that focuses on your needs. - Inspiring speakers with an appealing and personal story"
Manager at Roche
"To be frank, I thought in the beginning that it was a high investment doing this tour. But having it done now, It was so worth it! My team is super inspired, the spark has been lit ... it was an incredible 2 days!.."
DLL Team - Marije - Erik - Mirthe
"We are very happy with the CX Game. It fits perfectly within our Customer Centricity program. We expect this game to really contribute to our goal of making DLL even more customer focused. We look forward to playing the game with as many colleagues worldwide as possible. It was a very educational and motivating day full of energy. This is certainly thanks to the inspiring guidance of your team!"
Director Business Development & Marketing Global & EMEA | Healthcare Experience Solutions
"If a program can open your eyes like this, you will earn no less than a 10. The Orlando Inspiration Experience is for marketing, sales, customer experience leaders and HR. If your team will come here to join in - you're doing the right thing. If you are serious about growing your business, taking your customers seriously, this is an experience that you simply cannot miss! "
General Manager (Roche)
"Dear NECXT team, thank you for a wonderful inspiring benchmark - we all left energized and ready to start experimenting with new ideas. The tour was organized perfectly and provided a great mix of company visits, speaker engagement, team reflection and site seeing 🙂
It was an absolute pleasure working with you on this and I am sure we will connect again soon."
Determining core values: how do you do that?
One of the first and most important steps towards a strong organizational culture is to determine the core values. The core values are, as it were, the deeper layer underneath the visible elements such as behaviour and processes within anorganisation. Whether you are just starting to determine the core values, or you have already determined them before, but they can use a refresh: in our Purpose Development Workshop we will help you with this.
In this strategic session we will look together for theWHY and HOW of the organization. Determining core values is part of the HOW: how do you want to achieve your goals? What do you find important and which values should be leading in every choice?
Vision, mission, strategy
The core values of the culture arethe basis for the vision, mission, strategy, in short: the goal of your organization. They act as a compass for choices that are made, both on a strategic level and in everyday activities.
When these elements of organizational cultureare aligned, the power of culture becomes visible. The strategy reinforces the core values of the organization. Living out these values in turn contributes to a clear vision. Instead of capturing core values that then only remain within the walls of the executive office, the culture becomes truly part of the organization.
Through the mission, vision, strategy and living out the core values, the organizational culture becomes visible, and you involve all employees in this. This way you increase the connection between them, which leads to more happiness at work in the organization.
Start focusing on culture
How do you ensure that your organization realizes a strong organizational culture? In our Purpose Development Workshop, we help you to focus on culture be it for the first time or as a second opinion. In doing so, we use practical, but scientifically based, methods so that you can confidently get started with determining your core values and strengthening your organizational culture.
(Re)finding a clear goal helps to maintain the focus on culture and to comply with the core values organization-wide. Customers will recognize this and have a more positive experience with your product or service.