CX LEADERSHIP MASTERCLASS

Live or online Masterclasses
in collaboration with Ian Golding

CX Leadership Masterclasses

Live or online Masterclasses
in collaboration with Ian Golding

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NECXT offers ambitious leaders a unique opportunity; the NECXT Level Leadership Masterclass in collaboration with Ian Golding. You will receive a wealth of inspiration that will give you many new ideas and insights. You will also receive various tools that enable you to give your CX organisation a huge boost.

Live masterclass in Rotterdam

Two full days of inspiration. You will follow these masterclasses together with leaders from all over Europe. You will also have plenty of opportunity to reflect on your own role within your organisation’s CX domain.

Online masterclasses

You will follow these masterclasses together with leaders from all over Europe. Due to the small-scale nature of the online masterclasses, you will also have plenty of opportunity to reflect on your own role within your organisation’s CX domain.

Ian Golding

NECXT is pleased to be able to offer this masterclass in collaboration with Ian Golding.
A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals deploying CX tools and methodologies. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorized Resource & Training Provider.

For the benefit of personal contact and guaranteeing the quality of the online masterclass, there is only room for 10 participants.

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Sign up for the NECXT Level Leadership Masterclass in collaboration with Ian Golding.

Please note: for personal contact and to guarantee the quality of the online masterclass, there is only room for 10 participants. 
Necxt_RGB

Sign up for the NECXT Level Leadership Masterclass in collaboration with Ian Golding.

Please note: for personal contact and to guarantee the quality of the online masterclass, there is only room for 10 participants. 

NECXT Level Leadership Masterclasses

Live or online

Live Masterclass:
23 and 24 June 9:00 – 17:00 in Rotterdam
Price per seat € 1.250,-  ecxl. VAT

Online*:
7 June 09:00 – 12:00
7 June 13:00 – 16:00
8 June 13:00 – 16:00
9 June 13:00 – 16:00
Price per seat € 850,-  ecxl. VAT

Online*:
19 September 1300 - 16:00
20 September 1300 - 16:00
21 September 1300 - 16:00
22 September 13:00 - 16:00
Price per seat € 850,-  ecxl. VAT

NEW
Live Masterclass:
12 and 13 October 2022 9:00 – 17:00 in Rotterdam
17 and 18 Januari 2023 9:00 – 17:00 in Rotterdam
Price per seat € 1.250,-  ecxl. VAT

*Amsterdam Time (CET+1)

Extra's

  • Professional Customer Experience Certificate
  • Ian Golding’s book ‘CX, so what’
  • Top quality CX inspiration cases shared by directors including Q&A (Laura Tengerdi - Budapest Bank and Gerard van Grinsven – Ritz Carlton)
  • Alumni CX leadership network
Necxt_RGB

Sign up for the NECXT Level Leadership Masterclass in collaboration with Ian Golding.

Please note: for personal contact and to guarantee the quality of the online masterclass, there is only room for 10 participants. 
  • Once in a while you need to validate and refresh your knowledge
  • Helps you to find grip on your approach via a simple 3 step framework
  • Reenergizes our current approach
  • Ideas for improvements within your current approach
  • Reignites the CX fire in your leadership approach
  • Reflect & Think & Laugh
  • Expanding your CX Network
  • Sharing and building on your personal CX cases
  • Sharing latest insights and trends in CX approaches
  • Sharing new engaging work forms
  • How to convince my colleagues and becoming more of a CX leader
  • Ideal to join in with a colleague for better insight sharing
  • 4 online 3 hour sessions in June and September 2022  in Zoom or:
  • 2 full days live in Rotterdam: 23 and 24 June
  • Max 10 participants in the online sessions
  • Leaders on Customer experience topic
  • We will create a WhatsApp group with all participants for sharing inspiration, knowledge and cases and better connecting
  • 2 inspiring hosts will guide and inspire you through all session; Ian Golding & Nils Schmeling
  • Get to know each other
  • Sharing individual worries & challenges
  • Learning from the CX differentiation elements
  • The 3 step Chain of Excellence as a framework for your overall approach (focus on leadership, employee and process)
  • CX in practice examples – tailored to your challenges
  • 2 inspiring global CX experts: Laura Tengerdi (Budapest Bank) & Gerard van Grinsven (Ritz Carlton & healthcare experience)
  • Identifying unwanted results
  • Service Netting
  • Relationship between Purpose & Safety and translating those in your (organizations) behaviour
  • Future interview actionplan

Price for the live masterclass

€ 1.250 excl. tax

Price for an online seat

€ 850 excl. tax

Necxt_RGB

Sign up for the NECXT Level Leadership Masterclass in collaboration with Ian Golding.

Please note: for personal contact and to guarantee the quality of the online masterclass, there is only room for 10 participants. 
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