NECXT Level Leadership

Online Masterclass
in collaboration with Ian Golding

Only 12 seats available

NECXT offers ambitious leaders a unique opportunity; the NECXT Level Leadership Masterclass in collaboration with Ian Golding. In four half-days you will receive a wealth of inspiration that will give you many new ideas and insights. You will also receive various tools that enable you to give your CX organisation a huge boost.

You will follow this masterclass together with leaders from all over Europe. Due to the small-scale nature, you will also have plenty of opportunity to reflect on your own role within your organisation’s CX domain.

Ian Golding

NECXT is pleased to be able to offer this masterclass in collaboration with Ian Golding.
A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals deploying CX tools and methodologies. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider.

For personal contact and to guarantee the quality of the masterclass, there is only room for 12 participants. Please sign up before 21 May and benefit from the Early Bird discount.

NECXT Level Leadership Masterclass

16 hours in 4 half-days:

14 june - 13:00-17:00
17 june - 09:00-13:00
21 june - 09:00-13:00
24 june - 09:00-13:00

Extras

  • Professional Customer Experience Certificate
  • Ian Golding’s book ‘CX, so what’
  • Unique Experience Box
  • Top quality CX inspiration cases shared by directors including Q&A (Laura Tengerdi - Budapest Bank and Gerard van Grinsven – Ritz Carlton)
  • Alumni CX leadership network
  • Once in a while you need to validate and refresh your knowledge
  • Helps you to find grip on your approach via a simple 3 step framework
  • Reenergizes our current approach
  • Ideas for improvements within your current approach
  • Reiginites the CS fire in your leadership approach
  • Reflect & think
  • Expanding your CX Network
  • 4 online 3 hour sessions
  • In zoom and using an online whiteboard
  • In june
  • Max 12 participants
  • Leaders on Customer experience topic

  • Get to know each other
  • Sharing individual worries & challenges
  • Learning from the CX differentiation elements
  • The 3 step Chain of Excellence as a framework for your overall approach (focus on leadership, employee and process)
  • CX in practice examples – tailore to your challenges
  • 2 inspiring global CX experts: Laura Tengerdi (Budapest Bank) & Gerard van Grinsven (Ritz Carlton & healthcare experience)
  • Identifiying unwanted results
  • Service Netting
  • Relationship between Purpose & Saftey and translating those in your (organisations) behaviour
  • Future interview actionplan

For personal contact and to guarantee the quality of the masterclass, there is only room for 12 participants. Please sign up before 21 May and benefit from the Early Bird discount.

Necxt_RGB
For personal contact and to guarantee the quality of the masterclass, there is only room for 12 participants. Please sign up before 21 May and benefit from the Early Bird discount.

    I agree with the storage and processing of my information through this website.

    You will receive a confirmation of your registration by e-mail.

    Early Bird ends 21 May 2021

    Normal price

    € 2350

    EARLY BIRD

    € 1895

    Necxt_RGB
    For personal contact and to guarantee the quality of the masterclass, there is only room for 12 participants. Please sign up before 21 May and benefit from the Early Bird discount.

      I agree with the storage and processing of my information through this website.

      You will receive a confirmation of your registration by e-mail.

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