Online Masterclass
in collaboration with Ian Golding

Only 10 seats available

CX Leadership Masterclass

Online Masterclass
in collaboration with Ian Golding

Only 10 seats available


NECXT offers ambitious leaders a unique opportunity; the NECXT Level Leadership Masterclass in collaboration with Ian Golding. In four 2.5 hour sessions you will receive a wealth of inspiration that will give you many new ideas and insights. You will also receive various tools that enable you to give your CX organisation a huge boost.

You will follow this masterclass together with leaders from all over Europe. Due to the small-scale nature, you will also have plenty of opportunity to reflect on your own role within your organisation’s CX domain.

Ian Golding

NECXT is pleased to be able to offer this masterclass in collaboration with Ian Golding.
A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals deploying CX tools and methodologies. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorized Resource & Training Provider.

For the benefit of personal contact and guaranteeing the quality of the masterclass, there is only room for 10 participants.

NECXT Level Leadership Masterclass

10 hours over 4 days:

17 January 2022 - 13:00-15:30*
18 January 2022 - 13:00-15:30*
19 January 2022 - 13:00-15:30*
20 January 2022 - 13:00-15:30*
*Amsterdam Time (CET+1)


  • Professional Customer Experience Certificate
  • Ian Golding’s book ‘CX, so what’
  • Top quality CX inspiration cases shared by directors including Q&A (Laura Tengerdi - Budapest Bank and Gerard van Grinsven – Ritz Carlton)
  • Alumni CX leadership network
  • Once in a while you need to validate and refresh your knowledge
  • Helps you to find grip on your approach via a simple 3 step framework
  • Reenergizes our current approach
  • Ideas for improvements within your current approach
  • Reignites the CX fire in your leadership approach
  • Reflect & Think & Laugh
  • Expanding your CX Network
  • Sharing and building on your personal CX cases
  • Sharing latest insights and trends in CX approaches
  • Sharing new engaging work forms
  • How to convince my colleagues and becoming more of a CX leader
  • Ideal to join in with a colleague for better insight sharing
  • 4 online 2.5 hour sessions
  • In Zoom and using an online whiteboard
  • In November
  • Max 10 participants
  • Leaders on Customer experience topic
  • We will create a WhatsApp group with all participants for sharing inspiration, knowledge and cases and better connecting
  • 2 inspiring hosts will guide and inspire you through all session; Ian Golding & Nils Schmeling



  • Get to know each other
  • Sharing individual worries & challenges
  • Learning from the CX differentiation elements
  • The 3 step Chain of Excellence as a framework for your overall approach (focus on leadership, employee and process)
  • CX in practice examples – tailored to your challenges
  • 2 inspiring global CX experts: Laura Tengerdi (Budapest Bank) & Gerard van Grinsven (Ritz Carlton & healthcare experience)
  • Identifying unwanted results
  • Service Netting
  • Relationship between Purpose & Safety and translating those in your (organizations) behaviour
  • Future interview actionplan

Price per seat

€ 750 excl. tax
For personal contact and to guarantee the quality of the masterclass, there is only room for 10 participants. Join this exclusieve masterclass now for only € 750. Don't miss it!

    You will receive a confirmation of your registration by e-mail.

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