His role at NECXT
With over two decades of experience and as a Certified Customer Experience Professional, Golding has a deep understanding of what it takes to create and maintain a customer-focused business. His expertise can provide valuable insights and strategies tailored to your specific business needs.
CX means to me…
"n my approach to customer experience (CX), I focus on establishing a customer-centric culture, developing strategic frameworks, and leveraging data-driven insights. I emphasize the importance of continuous improvement, leadership's vital role, and employee engagement. My methods involve cross-functional collaboration and providing practical, actionable solutions. "