Bastiaan Hilferink
Partner
His role at NECXT
Bastiaan Hilferink has been active in the field of Customer Experience Management since 2015. As someone from Rotterdam, he brings a no-nonsense mentality. Real improvement, based on solid insights. He has worked at various organizations, including Aegon, KPN, PGGM, and mboRijnland.
In addition, he developed a CX method that helps organizations take Customer Experience Management to the next level. This method is called Feedback as a Service and is supported by highly accessible services.
Bastiaan says about the collaboration:
"By joining NECXT, I can help more organizations take real steps toward customer-centricity and customer-focused operations. I also hope to further develop Feedback as a Service with the knowledge and network of NECXT. And last but not least, the Rotterdam DNA of NECXT suits me very well. I’m looking forward to the collaboration."
What CX means to me…
“… the art of listening to customers — and employees — without bias.”
