NECXT CX ACADEMY
Provides you with the ultimate tools to increase your knowledge of CX
with workshops, events and articles.
Events and workshops
London, 18-20 march 2024
Join our latest CX Leadership Circle program and get the inspiration, knowledge and feedback of experts alongside bestselling author Ian Golding. Two and a halve intensive days with highly interactive sessions focused on your personal CX development.
Impression of the 11e National CX Event
Economic headwinds, war in Europe and a climate crisis. These are just a few of the major themes that grip the world around us. During the 11th National CX Event on May 25, 2023 in the Wereldmuseum Rotterdam we learned how other organizations deals with these problems. Read the report.
New dates for 2024 on request
Together with our American partner, we offer you access to the secrets of excellent service and customer experience. You draw up a strategic implementation plan, which gives you a flying start on the road to Customer Excellence in your own organization.
Articles
Sorry seems to be the hardest word
We drive a Volvo family car, since a car of this brand once saved my life in a car accident. Last May, my wife had a meetup with her best friends. On friday night she picked up 2 other friends from our neighbourhood and they drove to the city of Leiden, usually half an hour …
What is organizational learning and how can your organization benefit from it?
The ultimate goal pursued by any organization is growth. But turning a small business into a big one is never easy. Through organizational learning, organizations can develop a growth culture that works in the long run. This approach focuses on constant improvement and capability building to favor a business’s efficiency and profitability. In this article, …
What is organizational learning and how can your organization benefit from it? Read more
Improving employee engagement in a work from home environment – A case study from Roche
Agile working and employee engagement have become heavily mentioned themes during the 2020 pandemic. Employers were struck with an important question: ‘How do we inspire and improve employee engagement online?’. An abundance of research has been conducted on the importance of employee engagement. Engaged employees create a work environment that nurtures innovation, learning, and collaboration. …
Improving employee engagement in a work from home environment – A case study from Roche Read more
How to deliver an Agile Customer Experience (Agile CX)?
Agile refers to an organization’s ability to create and respond to change. In today’s highly competitive markets, it can be difficult for organizations to keep a focus on the most important aspect of their business: the customer experience. Improving your customer experience (cx) should, without a doubt, be the number one priority for your organization …
How to deliver an Agile Customer Experience (Agile CX)? Read more
Why and how to improve employee engagement?
To what extent do your employees feel passionate about their jobs, and how committed are they to the organization? That is the vital question companies are asking themselves today. Employee engagement is of great importance to any business. Engaged employees are hard-working, innovative and the driving force of your business. Therefore, employee engagement cannot be …
The importance of the customer experience (CX) in business
Delivering a positive customer experience is one of the key aspects of building a successful business, regardless of the industry your company is in. Hence, creating a customer-focused strategy is an important step for all businesses. What is the customer experience? The customer experience is also referred to as CX. It is the perception customers …
The importance of the customer experience (CX) in business Read more