CX: Sometimes a conviction integrated into the organisation's strategy, structure, and governance. More often, it’s the name of a small team with a challenging mission: embedding customer-centric thinking into the DNA of the organisation.

Employees and leaders with CX in their job titles or responsibilities often struggle to mobilise their organisation around this theme. As a result, they risk losing customers and missing out on margins.

So, how do you make it happen? How do you drive this change, especially when you don’t have formal authority to enforce it in your organisation?

This year, the National CX Event is all about you.
What can you, in your role, do to make customer-centricity a bigger focus in your organisation? How can you influence the conversation? How do you make it relevant to the entire organisation, and which tools can you use?

This is a CX event—but it’s different.
Yes, we’ll inspire you with stories from captivating speakers and leading companies. But this time, we’re going further. Your CX challenge takes centre stage. You’re in the middle.

We’re creating a space where you can tackle your questions head-on. Engage in discussions, seek advice from fellow CX professionals, or bring your questions to one-on-one expert sessions.

More information will follow soon.