Lay the foundation for excellent customer experience: discover the essence of CX in this workshop.
CX in One Day
Immerse yourself in the basics of Customer Experience
One day in which you will be immersed in the basics of customer experience. Practical, concrete, no nonsense: What is it, how does it work and what can you improve in your organization tomorrow? A day you must have attended.
Our experts will teach you the most important knowledge, instruments and tools in a sparkling and inspiring way within one day that you can immediately use in your organization. 'CX in One Day' is suitable for anyone who wants to know how the Cuxtomer Experience (customer focus) actually works. What is it, what is it not, and what can you do with it tomorrow. 'CX in One Day' is relevant for both employees and managers, whether experienced or new to the profession.
'CX in One Day' is for small groups of max. 12 participants and is given in-house at our beautiful location 'Buitenplaats Rozenlust' in Rotterdam.
There is a 'CX in One Day' edition every month.
CX, what is it and how does it work?
During the CX in One Day we discuss various themes related to CX:
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What actually is Customer Experience?
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Inspiring examples from your own environment
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What is a customer need and what can you do with it?
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How do you get to know your customer?
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What is a customer journey and how do you map it?
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The importance of innovation and continuous improvement
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The importance of your purpose (the WHY)
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CX projected to your situation/organization – how do I get it working?
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Reflect and learn from other organizations and sectors
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Leer van de meest inspirerende cases
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Possibility to develop even further with the 'CX Booster'
Agenda
These are the dates for the upcoming 'CX in One Day' editions:
- September 11
- October 17
- November 28
Only 12 participants per edition, so secure your place and book now.
Cost
Dozens of participants have now completed the 'CX in One Day' training to their satisfaction. Also register for one of the next sessions!
We are offering 'CX in One Day' (open registration, at our location) in 2024 for a reduced rate of €480 (all-in), instead of €650.
For an in-house 'CX in One Day', we are happy to make a tailor-made proposal that suits the needs of the organization.
Location
In-house or at our beautiful location 'Buitenplaats Rozenlust' in Rotterdam
Sign up
Register using the form below. After confirmation by email, you will receive the invoice in a separate email.