CX Transformation

Increase the customer experience with an innovative vision

How does your organization see the future? A hunger for improvement coupled with a clear vision are ingredients of a strategy that sets successful organizations apart. It is essential to focus on the customer experience: how can you implement changes in such a way that they contribute to a better customer experience?

Discover how your organization can increase the customer experience with our CX Transformation masterclass!

The value of a good customer experience

With a clear vision of the future, you guarantee a good customer experience even in times of change. A positive customer experience is one of the most valuable 'possessions' of an organization. People tend to tell a negative experience with a company to about 16 people, while sharing a positive experience with only 9 others.

The power of customer experience is also evident from the effects that increasing the customer experience has for organizations: it increases the amount that customers spend and how loyal they are to the company. Finally, it reduces the costs incurred per customer.

How can you optimize the customer experience so that your organization can also achieve its goals in the future? Our team of professionals is happy to help you map this out and get started with the customer experience together!

Increase the customer experience through data

Data plays an important role when we look at the possibilities to optimize the customer experience. Data can be used to predict what customers will do, what their experience is and how much value they have for the organization. When mapping out the arrival, this data is very useful.

Data-driven insights therefore help optimize the customer experience. In this way, data about the entire customer journey and its most important interaction moments can provide insight into the satisfaction and loyalty of customers. Based on this, the customer experience can be linked to key indicators of the organization to determine which adjustments can best be made.

Our experts are happy to help you realize this data-driven focus on the customer experience in your organization so that you can further improve it. The CX Transformation masterclass gives you a kickstart.

The importance of a clear vision

Where does your organization want to be in 10 years? And what does it take to achieve that? These can be big questions that are regularly pushed forward. Nevertheless, it is essential to spend time on this. This way you can make a concrete plan to achieve these goals. Our CX Transformation masterclass will help you find the right focus. We help you with practical tools and help you to keep an overview.

This way you can get started to convert the long-term goals into concrete targets for shorter periods. Think of the customer experience: which aspects need to be shaped differently? By deciding on a plan for this based on the defined vision, you will experience that it becomes easier to maintain focus.

Gerko Snel

Managing Director (De Monchy International)

"Since the introduction of our new purpose 'WE CREATE THE FUTURE - TOGETHER', we have noticed that conversations with our employees, customers and suppliers take place on a different level. Because we see that reflected in our company results, we are already enjoying the benefits! "

Rien Brus

Global VP Customer Strategy (AEGON)

"You helped us with fresh ideas to become more customer centric. I liked that we a diversity of experiences, being there in person, getting theory explained and seeing it applied in practice. And by coming to a clear plan so that you don't go home empty handed but can take next steps - I thought that was more than good. The quality of the benchmarks is very good - you can never organise this yourself. I would recommend any MT to participate in a Customer Inspiration Tour."

Patrick Lerou

Director Business Development & Marketing Global & EMEA | Healthcare Experience Solutions

"If a program can open your eyes like this, you will earn no less than a 10. The Orlando Inspiration Experience is for marketing, sales, customer experience leaders and HR. If your team will come here to join in - you're doing the right thing. If you are serious about growing your business, taking your customers seriously, this is an experience that you simply cannot miss! "

Kostis Mastorakis

Cluster Head of Customer Excellence at Bayer

"I had the chance to work with NECXT consulting for a variety of projects in 2019 & 2020. NeCXt played a significant role in our efforts as a team not to adopt agile ways working in our day to day but also to embrace them. A group of very experienced consultants with knowledge across industries helped us connect with a variety of companies already experiencing the transformation and they were continuously there as a strategic partner on our journey."

Ahmed Tawfik

Country Manager Gulf countries (Roche)

"This Transformation Teamevent was really a 10! We are fully inspired and fuelled to move forward. Keep it up! Thank you!"

Alexander Muelhaupt

General Manager (Roche)

"Dear NECXT team, thank you for a wonderful inspiring benchmark - we all left energized and ready to start experimenting with new ideas. The tour was organized perfectly and provided a great mix of company visits, speaker engagement, team reflection and site seeing 🙂 It was an absolute pleasure working with you on this and I am sure we will connect again soon."

CX Academy Participants

JDE (Jacobs Douwe Egberts)

"Extensive and beyond expectations - Convincing! - Inspiring - Gets you thinking & doing - Very effective flow from the basics to the practical implementation - Very interactive and hands-on. Good to work from your own thoughts and those of the fellow participants. Flexible design that focuses on your needs. - Inspiring speakers with an appealing and personal story"

DLL Team - Marije - Erik - Mirthe

"We are very happy with the CX Game. It fits perfectly within our Customer Centricity program. We expect this game to really contribute to our goal of making DLL even more customer focused. We look forward to playing the game with as many colleagues worldwide as possible. It was a very educational and motivating day full of energy. This is certainly thanks to the inspiring guidance of your team!"

Inge Vrugteveen

Marketeer Volkswagen PON Financial Services

"Through these very inspiring workshops, we know how we can exceed our customers' expectations in the coming years and how we can realize WOW moments. I never thought there would be so many concrete ideas! "

Marlie Loonen

Manager Marketing (Kinderopvang Humanitas)

"Thank you for this unique gaming experience! What a beautiful and original way to introduce an organization to customer experience! In this way, it almost naturally becomes a shared responsibility and its importance is recognized by everyone!"

Getting started with the CX Transformation

Convinced of the opportunities that lie ahead to take the customer experience to a higher level? We help you to get started with this in a way that fits in with the future of the organization. We organize the masterclass together with you, so that it is personalized for your team or organization.