His role at NECXT

Otto supports leaders in taking the next step in their CX journey. With almost two decades of experience in Experience Management, Otto has helped companies worldwide to firmly anchor customer experience (CX) in their organization. Through his work at international CX consulting and technology companies such as Qualtrics and Kantar, he has developed a keen insight into the challenges that companies face. His pragmatic approach helps organizations to not only put customer experience central, but also to use it as an engine for growth.

And besides his work…

… Otto is an avid sailor and likes to organize neighborhood parties. He enjoys life with his family in Amsterdam-Noord and regularly sails through the canals with friends.

CX means to me…

“Managing customer experience is essential for sustainable business operations. It goes beyond just a pleasant customer journey. It is about continuously using customer insights to make a real impact. “When leaders take CX seriously, they can not only serve their customers better, they also make their organizations more future-proof and agile.”