How to become a better leader in CX
Join our latest Customer Centric Leadership Programme and get the inspiration, knowledge and feedback from experts together with best-selling author Ian Golding.
London 13- 15 November
CX Leadership Masterclasses
2.5 day Masterclasses
in collaboration with Ian Golding
NECXT Academy offers ambitious leaders a unique opportunity; the NECXT Level Leadership Masterclass in collaboration with Ian Golding, Global Customer Experience Specialist and Author of "Customer What".
Full of inspiration
In two and a half full days live in London, you will receive a wealth of inspiration that will give you many new ideas and insights, and you will also receive various tools that will enable you to give your CX organization a huge boost.
Ian Golding
NECXT is pleased to be able to offer this masterclass in collaboration with Ian Golding.
Ian is a highly influential CX consultant, advising leading companies on CX strategy, metrics, techniques and solutions to make their organizations more customer centric. Ian has worked across multiple industries globally, including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals.
He is a highly renowned international CX speaker and blogger and was the world's first CCXP (Certified Customer Experience Professional) Authorized Resource & Training Provider.
For the benefit of personal contact and guaranteeing the quality of the masterclass, there is only room for 12 participants.
NECXT Level Leadership Masterclass
in London, Rotterdam, Berlin or Barcelona
- 2.5 day event
- 2 nights in a comfortable hotel
- drink & lunch
- 1 group dinner on day 1
Location and dates
- London 13-15 November
Prices - 12 seats per event
Standard - 1 seat
€ 2.895,00 excl. TAX
Duo - 2 seats
€ 5.500,00 excl. TAX
- Once in a while you need to validate and refresh your knowledge
- Helps you to find grip on your approach via a simple 3 step framework
- Reenergizes our current approach
- Ideas for improvements within your current approach
- Reignites the CX fire in your leadership approach
- Reflect & Think & Laugh
- Expanding your CX Network
- Sharing and building on your personal CX cases
- Sharing latest insights and trends in CX approaches
- Sharing new engaging work forms
- How to convince my colleagues and becoming more of a CX leader
- Ideal to join in with a colleague for better insight sharing
- 4 online 3 hour sessions in June and September 2022 in Zoom or:
- 2 full days live in Rotterdam: 23 and 24 June
- Max 10 participants in the online sessions
- Leaders on Customer experience topic
- We will create a WhatsApp group with all participants for sharing inspiration, knowledge and cases and better connecting
- 2 inspiring hosts will guide and inspire you through all session; Ian Golding, Nils Schmeling and Thomas van Pelt
- Get to know each other
- Sharing individual worries & challenges
- Learning from the CX differentiation elements
- The 3 step Chain of Excellence as a framework for your overall approach (focus on leadership, employee and process)
- CX in practice examples – tailored to your challenges
- 2 inspiring global CX experts: Laura Tengerdi (Budapest Bank) & Gerard van Grinsven (Ritz Carlton & healthcare experience)
- Identifying unwanted results
- Service Netting
- Relationship between Purpose & Safety and translating those in your (organizations) behaviour
- Future interview actionplan
Prices - 12 seats per event
Standard - 1 seat
€ 2.895,00 excl. TAX
Duo - 2 seats
€ 5.500,00 excl. TAX