Rotterdam
13 - 15 April
2026
The CX Leadership Circle (CXLC) is an exclusive, three-day workshop for senior CX leaders who want to elevate their leadership, sharpen their strategy, and connect with peers shaping the future of customer experience.
CX Leadership Circle - Rotterdam
The CX Leadership Circle (CXLC) knowledge sharing program has been designed to enable customer focused leaders to enhance their capabilities and enable their organizations to achieve their strategic goals.
The CXLC will provide in-depth knowledge across the CX domain during immersive and practical ‘in person’ workshops on 13 until 15 April 2026. You will have the opportunity to reflect on your personal journey, as well as being able to refine your organization’s approach to CX.
Limited to just 15 participants, this intimate setting ensures high personal attention and deep peer-to-peer connection. The program is guided by Ian Golding, one of the world’s most respected CX experts, together with Nils Schmeling from NECXT.
This training is certified to award Customer Institute CCCX certification to participants.
This training program is classified as a “comprehensive” training program, meaning that it can lead to a lifetime CCCX certification if complemented with another “topical” or “comprehensive” CCCX after no less than two years.
Why participate?
What the CX Leadership Circle is
A curated learning retreat for senior CX leaders who want to:
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Strengthen their CX leadership and influence.
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Translate purpose and strategy into action.
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Challenge their approach using global best practices.
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Learn from peers facing similar ambitions and obstacles.
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Leave with a clear direction and concrete next steps.
What the CX Leadership Circle delivers
By the end of the three days, you will walk away with:
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A sharper CX strategy Clear priorities and a refined storyline for your organisation’s CX direction.
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Stronger leadership impact Practical tools and personal tips on how to influence stakeholders, steer governance, and embed CX across your organisation.
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A validated CX approach Insights from global benchmarks, best practices, and the collective wisdom of senior peers.
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A refreshed perspective New developments, inspiring cases, and innovations that help you rethink what’s possible in 2026 and beyond.
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A powerful peer network A trusted community of experienced CX leaders you can continue to learn from for a lifetime.
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CCCX Certification This program is accredited by the Customer Institute and can contribute to lifetime CCCX certification.
Program Themes Include
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Personal CX leadership
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CX mission & storytelling
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CX organisation & governance
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Partner & stakeholder engagement
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CX innovation & best practices
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Integrating CX into company strategy
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Strengthening your own CX approach
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With dedicated space for your own topics, challenges, and cases.
Connect & Grow
Join the Circle
If you are a senior CX professional from the Middle East or beyond and want to grow your leadership, sharpen your strategy, and connect with peers at the highest level, we invite you to join us.
Spaces are highly limited to maintain the intimate nature of the Circle. Secure your spot today.
About Ian Golding & NECXT
Ian Golding is a globally recognised CX pioneer, speaker, author, and trainer. He has helped hundreds of organisations across industries transform their customer experience. As the first CCXP-authorised trainer in the world, his guidance brings clarity, inspiration, and momentum to every CXLC edition. NECXT is a leading CX agency supporting organisations around the world to deliver outstanding CX result.
Location & facilities
The exclusive Rozenlust Estate will form the backdrop for the CX Leadership Circle.
You will be fully cared for during your stay at this high-quality leadership location, the ideal environment for reflection and confidential dialogues. Of course, all meals are provided and you can enjoy the beautiful surroundings in the heart of Rotterdam.
For whom
The CX Leadership Circle has been developed for CX professionals who want to further strengthen their leadership qualities and are looking for a concrete CX plan that you can start working on immediately. You share experiences, successes and lessons with colleagues, in order to learn from each other. Under the guidance of experienced CXLC program leaders Ian Golding and Nils Schmeling, you will gain new insights that you can directly translate into your CX plan for the future.
To ensure uniformity among participants, it is important that you have at least 3 years of experience with CX.
Pricing
- 3-day exclusive CX course with max 15 participants
- Stay in a wonderful hotel in one of the most beautiful parts of Rotterdam
- All meals included
- Solo | single participant € 2.800 excl. VAT
- Duo | 2 participants € 5.200 excl. VAT
Are you ready for the NECXT step?
We will gladly tell you more about the contents of the CX Leadership Circle and the possibilities to participate in the next edition. Please contact program lead Nils Schmeling; he will be happy to tell you more about the program and help you with specific questions. Send an email or phone +31 620412172