Edinburgh
16 - 18 June
2026
The CX Leadership Circle (CXLC) is an exclusive, three-day workshop for senior CX leaders who want to elevate their leadership, sharpen their strategy, and connect with peers shaping the future of customer experience.
CX Leadership Circle - Edinburgh
After highly successful editions in multiple cities around Europe, the Circle now expands to the Edinburgh. The beautifull city offers the perfect backdrop for three days of learning, reflection, and breakthrough thinking.
Limited to just 15 participants, this intimate setting ensures high personal attention and deep peer-to-peer connection. The program is guided by Ian Golding, one of the world’s most respected CX experts, together with Nils Schmeling from NECXT.
What the CX Leadership Circle is
A curated learning retreat for senior CX leaders who want to:
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Strengthen their CX leadership and influence.
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Translate purpose and strategy into action.
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Challenge their approach using global best practices.
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Learn from peers facing similar ambitions and obstacles.
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Leave with a clear direction and concrete next steps.
This training is certified to award Customer Institute CCCX certification to participants.
This training program is classified as a “comprehensive” training program, meaning that it can lead to a lifetime CCCX certification if complemented with another “topical” or “comprehensive” CCCX after no less than two years.
My CX approach
We challenge the specific key points of your CX strategy and help you formulate your next steps.
We challenge the specific key points of your CX strategy and help you formulate your next steps.
Connect & Grow
To have a platform with like-minded, experienced CX people from other companies to exchange experiences, gain new insights, and reflect on them.
Go on a unique journey with CX leaders from all over Europe. An opportunity to think about the interpretation of your role and the approach to customer experience within your organization. Collaborating with leaders with the same challenges, goals, and issues creates a platform for brainpower, ideas, and experiences to come together.
What to expect
Structured approach
Through a structured approach, you get a good overview of parts of the CX framework and a better view of your intended approach; this helps clarify where you can make choices for your next steps.
Strengthen your growth
Reduce your costs and strengthen your customer experience and growth.
Become a CX specialist
Develop yourself as a CX specialist by having your knowledge validated and learning from others.
Tools
Tools to create more impact.
Latest insights in CX
Discover the latest insights, best ractices,
and publications in the CX field.
Direction in CX strategy
Provides new energy and gives direction to the current CX strategy.
Expand your network
Meet new people in the field and expand your network.
‘The improvement engine’
An approach for continuous CX performance improvement
Personal attention
Small group with much personal attention.
About Ian Golding
Ian Golding is not only a CX consultancy pioneer but also collaborates with the most prominent players in sectors as diverse as retail, finance, energy, and logistics. His reputation as an international speaker makes him an authority with many followers in the field. He is the author of several CX publications. Golding also gained fame as the world’s first CCXP Authorized Resource and trainer!
If Ian says so…
I am fully committed to assist organizations in enhancing their customer experience. CX leaders are always searching for further insights and the opportunity to share knowledge and experiences with their peers to advance their customer experience efforts.
This inspired me to collaborate with Nils Schmeling from NECXT and the amazing Gerard van Grinsven to create a three-day program: the CX Leadership Circle (CXLC). This program empowers a select group of CX leaders to enhance their skills and help their organizations achieve strategic goals. We accomplish this by covering a wide range of CX-related topics, new developments, and best practices. Additionally, we provide ample room for exploring different aspects and introducing your own topics, experiences, and insights.
It would be fantastic to welcome you to join us in Rotterdam, The Netherlands or London, as one of the next members of the CX Leadership Circle retreat.
Location & facilities
The exclusive InterContinental Edinburgh the George will form the backdrop for the CX Leadership Circle.
You will be fully cared for during your stay at this high-quality leadership location, the ideal environment for reflection and confidential dialogues. Of course, all meals are provided and you can enjoy the beautiful surroundings in the heart of Edinburgh.
For whom
The CX Leadership Circle has been developed for CX professionals who want to further strengthen their leadership qualities and are looking for a concrete CX plan that you can start working on immediately. You share experiences, successes and lessons with colleagues, in order to learn from each other. Under the guidance of experienced CXLC program leaders Ian Golding and Nils Schmeling, you will gain new insights that you can directly translate into your CX plan for the future.
To ensure uniformity among participants, it is important that you have at least 3 years of experience with CX.
Pricing
- 3-day exclusive CX course with max 15 participants
- Stay in a wonderful hotel in one of the most beautiful parts of Edinburgh
- All meals included
- Solo | single participant € 2.800 excl. VAT
- Duo | 2 participants € 5.200 excl. VAT
Are you ready for the NECXT step?
We will gladly tell you more about the contents of the CX Leadership Circle and the possibilities to participate in the next edition. Please contact program lead Nils Schmeling; he will be happy to tell you more about the program and help you with specific questions. Send an email or phone +31 620412172