Improve your Customer Experience leadership skills
CX Leadership Circle - Amsterdam
The CX Leadership Circle (CXLC) knowledge exchange program is designed to empower CX leaders to improve their skills and help their organizations achieve strategic goals.
Taking place on November 13-14, 2024, CXLC offers in-depth knowledge in the field of customer experience. During high-quality and personal workshops you will have the opportunity to reflect on your strategy and refine the approach to CX within your organization. After a number of previous editions online and in London, this is the first time that CXLC comes to Amsterdam.
In the company of a small 'circle' of peers from other organizations and with a lot of personal attention, the CXLC program aims to strengthen your role to become an even more impactful CX leader.
There are 2 packages available: 1-day option (November 13) and 2-day option (November 13 + 14).
The program is put together and supervised by Ian Golding and NECXT, the customer centric consultancy and organizer of the National CX Event for over 10 years. Ian Golding is a globally respected CX expert and pioneer in the field of customer experience. He is also a sought-after speaker and trainer.
Why participate?
Learn, grow, and excel!
The CX Leadership Circle program helps CX leaders get to the next level with tools for their leadership style and organization.
You strengthen your leadership, and you create more impact in your organization.
Content & direction
During the CX Leadership Circle, we discuss various CX-related themes with plenty of room to explore side paths and introduce your topics. We also investigate new developments, best practices, publications, and innovations that offer us new insights and can help us move forward.
Substantive addition based on presentation
During this training, we will address your personal CX development questions and discuss the following topics, among others:
CX leadership challenge
Defining Leadership, Excellence and Personal CX Leadership.
CX Mission & story
Strengthen your CX mission and shaping your CX story.
CX Organization & Governance
Challenge your CX Organization and Governance with ideal models and other’s approaches.
CX en partner-ecosysteem
Understand how you can involve and motivate stakeholders in your CX strategy.
CX innovation
mprove your CX innovation engine and learn from best of benchmarks and inspiring cases.
CX storyline
Determine the key points of your CX strategy and translate them into a strong and motivating story that stimulates employees, leaders and other stakeholders to participate.
CX leadership integration
Hoe je CX kunt integreren in je algemene strategie en hoe anderen een geïntegreerde bedrijfsaanpak kunnen leveren.
My CX approach
We challenge the specific key points of your CX strategy and help you formulate your next steps.
The offer
CX Leadership Circle Training 1-day package
Date: November 13
Time: 10:00 – 18:00
Location: Inspiring venue in Amsterdam
What does the training include?
This intensive one-day program is designed for professionals looking to excel in Customer Experience (CX) Leadership. Guided by experienced CX leaders, you will delve into key theories and strategies related to Customer Experience, with direct application to your own cases.
What can you expect?
- Exclusive access to the CXLC curriculum: All relevant CX theories and practical examples.
- Workbook and materials: You will receive all necessary materials, both digitally and in print.
- Personal cases: Work with your own real-life examples and receive targeted advice.
- Networking with professionals: Join a growing network of CX leaders and become a member of the CX Leadership Circle.
- Small group: A maximum of 12 participants ensures plenty of personal attention.
- Certification: Upon completion, you will be CXLC certified and gain access to the exclusive CX Leadership Circle network.
What are the costs?
The investment for this valuable training is €1,650. This includes all materials, lunch, and networking opportunities at an inspiring venue in Amsterdam.
Why participate?
- Gain in-depth insight into CX theory and practice.
- Apply the knowledge directly to your own cases.
- Expand your professional network with other CX leaders.
- Obtain a recognized CX certification.
CX Leadership Circle Workshop 2-day package
Dates: November 13 & 14
Location: Inspiring venue in Amsterdam
Cost: €2,850 (includes both days of training and hotel stay)
What does the two-day workshop include?
This exclusive two-day workshop offers a unique opportunity to deepen your knowledge of Customer Experience (CX) and connect it with your personal leadership practice. Guided by CX expert Ian Golding, you will have the chance to enhance both your CX strategy and your personal leadership skills.
Day 1: CXLC Training (November 13)
- Full-day training where you'll learn how to apply CX theory and strategy in practice.
- Work with your own cases and receive personalized advice from experienced CX leaders.
- Includes all materials, both digital and print, and lunch.
- Maximum of 12 participants to ensure personal attention and interaction.
Day 2: CXLC Workshop (November 14)
- Connect theory with practice: Work on your personal leadership and strengthen your CX plans.
- CX Plan & Roadmap: Improve your existing CX strategy with an in-depth health check and roadmap for success.
- Coaching by Ian Golding: Receive personal guidance from a world-renowned CX expert.
- Maximum of 12 participants to maximize the benefit of coaching and group interaction.
Why participate?
- Elevate your CX strategy and leadership to the next level.
- Receive exclusive, personal coaching from Ian Golding.
- Become part of the growing CX Leadership Circle network.
Register now for this two-day training for €2,850 and take the next step in your CX leadership!
What to expect
Structured approach
Through a structured approach, you get a good overview of parts of the CX framework and a better view of your intended approach; this helps clarify where you can make choices for your next steps.
Strengthen your growth
Reduce your costs and strengthen your customer experience and growth.
Become a CX specialist
Develop yourself as a CX specialist by having your knowledge validated and learning from others.
Tools
Tools to create more impact.
Latest insights in CX
Discover the latest insights, best ractices,
and publications in the CX field.
Direction in CX strategy
Provides new energy and gives direction to the current CX strategy.
Expand your network
Meet new people in the field and expand your network.
‘The improvement engine’
An approach for continuous CX performance improvement
Personal attention
Small group with much personal attention.
About Ian Golding
Ian Golding is not only a CX consultancy pioneer but also collaborates with the most prominent players in sectors as diverse as retail, finance, energy, and logistics. His reputation as an international speaker makes him an authority with many followers in the field. He is the author of several CX publications. Golding also gained fame as the world’s first CCXP Authorized Resource and trainer!
As Ian says…
"I am fully committed to assist organizations in enhancing their customer experience. CX leaders are always searching for further insights and the opportunity to share knowledge and experiences with their peers to advance their customer experience efforts.
This inspired me to collaborate with Nils Schmeling from NECXT and the amazing Gerard van Grinsven to create a three-day program: the CX Leadership Circle (CXLC). This program empowers a select group of CX leaders to enhance their skills and help their organizations achieve strategic goals. We accomplish this by covering a wide range of CX-related topics, new developments, and best practices. Additionally, we provide ample room for exploring different aspects and introducing your own topics, experiences, and insights.
It would be fantastic to welcome you to join us in Rotterdam, The Netherlands or London, as one of the next members of the CX Leadership Circle retreat."
Location & facilities
The exclusive old Vaudeville theatre, amidst the colourful Flower Market in the heart of Amsterdam, forms the backdrop for the CX Leadership Circle. You will be fully taken care of during your stay at this high-quality leadership location, the ideal environment for reflection and confidential dialogues. Of course, all meals are provided and you can enjoy the beautiful surroundings in the heart of Amsterdam.
For whom
The CX Leadership Circle has been developed for CX professionals who want to further strengthen their leadership qualities and are looking for a concrete CX plan that you can start working on immediately. You share experiences, successes and lessons with colleagues, in order to learn from each other. Under the guidance of experienced CXLC program leaders Ian Golding and Nils Schmeling, you will gain new insights that you can directly translate into your CX plan for the future.
To ensure uniformity among participants, it is important that you have at least 3 years of experience with CX.
Are you ready for the NECXT step?
We will gladly tell you more about the contents of the CX Leadership Circle and the possibilities to participate in the next edition. Please contact program lead Nils Schmeling; he will be happy to tell you more about the program and help you with specific questions. Send an email or phone +31 620412172