CX Leadership Masterclass Event with Ian Golding

NECXT offers ambitious leaders from all over Europe a unique opportunity: the NECXT Level Leadership Masterclasses.

 

In four 2.5 hour sessions you will receive a wealth of inspiration that will give you many new ideas and insights. You will also receive various tools that enable you to give your CX organisation a huge boost.

You will follow this masterclass together with leaders from all over Europe. Due to the small-scale nature, you will also have plenty of opportunity to reflect on your own role within your organization’s CX domain.

Get to know each other
Sharing individual worries & challenges
Learning from the CX differentiation elements
The 3 step Chain of Excellence as a framework for your overall approach (focus on leadership, employee and process)
CX in practice examples – tailored to your challenges
2 inspiring global CX experts: Laura Tengerdi (Budapest Bank) & Gerard van Grinsven (Ritz Carlton & healthcare experience)
Identifying unwanted results
Service Netting
Relationship between Purpose & Safety and translating those in your (organizations) behavior
Future interview action plan
Pricing: Per seat € 750 excl. TAX

Claim your seat

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